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At Easel Moments®, quality and customer satisfaction come first. We pride ourselves for the designs, high quality and workmanship of each item in the collections we offer. All items have to pass our strict quality guidelines before they are packed for shipping to you, our valued customers.
High quality and heavy gauge materials are used for all our products. Our goal is simple: Great designs with uncompromising quality and unique finishes at affordable prices!
If you receive a defective product, we will replace it free of cost. Or if you are uncertain about selling our products in your store, call us within 7 days of receipt of goods at 1-800-449-4827 for a return authorization number. Repack the goods, write the return authorization number on the mailing label and ship the goods back within 7 days in original packaging. No questions asked. Goods sent back must be in same good condition as received. We will mail you a refund check or credit your account within 14 days of receipt of merchandise. Or if you want to replace it with a product, we will do so, provided the product is available. There is no refund on freight that we paid to ship the goods to you or that you will incur on shipping the goods back to us. A 15% restocking fee is applicable for all returns. No return or exchange or refund entertained after 7 days of receipt of merchandise.
We do our best to match the color of the easels & plaques, both on our website photography and in our catalogs, but differences in technology may affect the appearance of the photo on your screen or print. We encourage you to ask us for any clarifications on color or size that you need more information on.
Much labor costs go into sending samples at wholesale cost to our valued business customers. Due to the special wholesale cost program we provide for samples, samples ordered cannot be returned or exchanged or refunded.
Free freight option available for retail orders is by UPS Ground to any location on the continental USA. For orders shipped to Hawaii, Alaska & Puerto Rico, credit for free freight by ground service is available and applied to the cost of actual freight by Priority Mail or UPS/FedEx to these locations. Free freight offer cannot be combined with any other offer that may be available.
All custom orders require prepayment. All disputes are subject to Orange County, CA jurisdiction.
Your success is ours too!
Thank you.
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